Every premises and system requirement is different. Our Fire & Security Consultant will need to carry out a Risk Assessment so to ensure the system we install is fit for purpose.
Every premises and system requirement is different. Our Fire & Security Consultant will need to carry out a Risk Assessment so to ensure the system we install is fit for purpose.
We do not charge for a security site survey and you are under no obligation when we give you your evaluation and recommendation report.
It is wise to advice your insurance company and let them have a copy of your system specification, as you may well be entitled to a discount on premium and your insurance may only be valid if they have agree the system content.
Our Security Consultant will need to carry out the same process as they would with a new system, so to provide a Risk Assessment and recommendation report. You will be advised if any equipment needs replacing due to age, condition and/or new regulations.
There is likely to be some sort of disruption whilst any work is being carried out but we will endeavour to keep this to a minimum.
Yes, all of our engineers pride themselves in installing our security systems in a neat an efficient manner.
Monolink provide comprehensive maintenance and support packages for all of the security systems we install, this is imperative for your system to operate to its fullest potential.
All of our security systems are fully installed and maintained by our professionally trained engineers
All of our security equipment contains built in tamper detection, so the system will activate if the equipment is tampered with.
This will depend on the type of response service you have selected when purchasing your Monolink burglar alarm system.
For Monolink’s burglar alarm system with keyholder response – if your alarm is activated, our Alarm Receiving Centre (ARC) receives an alarm alert signal from your system; we then contact you and/or your nominated keyholders to alert you of the activation.
For Monolink’s burglar alarm system with police response – if your alarm is activated our Alarm Receiving Centre (ARC) receives an alarm alert signal from your system, we then respond to your activation by contacting you, your nominated keyholders and, if necessary, the Police.
Please refer to ‘When will the Police be called if I have an alarm activation’ for further information.
This only applies to Monolink’s burglar alarm systems with Police response. The Police will be alerted if our alarm receiving centre receives a confirmed intruder signal from your alarm system, which means we have received two sequential signals from different alarm sensors e.g. from a door sensor and then a movement detector.
Receiving a confirmed intruder signal is a standard requirement from Police that helps to reduce the risk of false alarm callouts. If only a single activation signal is received, we contact your or your nominated keyholders to inform you of the activation
Yes, a full and detailed demonstration will be given to you on the handover of the security system.
Following the latest guidelines issued by the Association of Chief Police Officers (ACPO), many police forces will not attend alarm activation from non-monitored burglar alarm systems unless there is first hand evidence of a crime, weather from the owner or a member of the public.
The police will respond to an alarm signal activation routed via our Alarm Receiving Centre, as an NSI approved monitored burglar alarm system qualifies for Police response.
If your burglar alarm system is monitored for police response then the system will be fitted with a remote reset button.
If you accidentally set off your burglar alarm system, then it can be reset remotely via our alarm receiving centre, saving you time and any inconvenience.
However, following a confirmed alarm signal activation requiring police response, an engineer will need to visit your premise to reset your burglar alarm system and ensure it is fully operational.
Yes, you will be able to add additional devices to your burglar alarm system. Just give our Customer Services team a call on 01708 859108 and they will be happy to help.
Yes, integrated systems are available.
Having a security system installed not only protects you, your loved ones and your belongings but it also gives you completed peace of mind that you are protecting what’s important to you.
Visual security systems act as a visual deterrent to intruders therefore, making it less likely that you will be burgled. With Monolink’s monitored burglar alarm systems, you have completed peace of mind that you are protected 24 hours a day, 365 days a year.
Yes, pet friendly detectors are available and can be fitted upon request. Please inform our security consultant if you have pets, at the time of your security survey, as careful design of your system may be applicable.
Yes, there is a part set mode available on all of our burglar alarm systems. If a part set mode is required, this will be programmed by our engineer at the time of installation.
As all of Monolink’s burglar alarm systems are monitored 24 hours a day, 365 days a year, if an alarm system activation occurs, you will receive a telephone call from our Alarm Receiving Centre.
All of our burglar alarm systems contain a backup battery inside the control panel which will provide a minimum of 8 hours battery backup power in the event of a power failure. Once the mains power is restored, the battery will then recharge.
Most insurance companies will provide a discount on your premium, if your security system is installed and maintained by an approved installer. Please check with your insurance provider.
Yes Monolink operates a 24 hour a day, 365 days a year service desk. If you ever need to speak to us, simply call our Customer Service team on 01708 859108 and we will be happy to help.
Yes, it could but only if your burglar alarm system is connected to our alarm receiving centre via a phone line, rather than a mobile network. If your burglar alarm system is connected via a phone line, it is important that you let us know of any such changes. Changing your telephone service provider can usually be accommodated quite simply and, in most cases, we may be able to make the necessary adjustments remotely.
Where this option is not possible, an engineer may be required to visit your premises to reconnect your alarm to your new phone line. Such charges can vary depending on your telephone provider and in some instances using a new telephone service provider might have an impact on the telephone charges you occur when your system sends its daily signalling checks to the alarm receiving centre. Should you have any further questions, please contact our Customer Service team on 01708 859108, who will be happy to assist you.
This information can be found on your contract agreement with Monolink, please refer to this for further information. The length of a standard Monolink consumer agreement is 36 months for residential premises.
In advance of your inspection due dates, we will write to you, to inform you of this and invite you to contact us to arrange a suitable time and date for your routine maintenance visit to be carried out.
The time taken to carry out the routine maintenance visit will depend on the size on your premises and type of the security system you have at your premises. A standard routine maintenance visit of residential premises should be completed in approximately 30 minutes.
Replacement batteries are perishable goods and therefore chargeable as per your Monolink contract agreement, this applies to all residential and commercial premises.
For your peace of mind and to meet the security industry requirements, Monolink’s burglar alarm systems send daily signal checks to our Alarm Receiving Centre via your phone line to ensure that your system connection is active.
The total monthly telephone charges for the daily signalling usually account to around £5 or less. If you have a telephone with ‘free evening and weekend calls’, we will set the times of the daily signalling checks to fall within this.
However some telephone charges can vary depending on your telephone service provider and you might be charged premium for the signalling which could be a reason for an increase in your telephone line charges. If you are experiencing such problem, please contact our Customer Service team on 01708 859108 and we will be happy to help.
If you are thinking of moving or you are moving then please contact our Customer Services team on 01708 859108 to arrange all the necessary changes.
Monolink Electronic Fire & Security, 71 Garron Lane, South Ockendon, Essex, RM15 5JQ
Customer Service team on 01708 859108 (24 hours per day, 365 days per year)
Email: admin@monolinkgroup.co.uk